If you have a question or would like to contact me about a project not listed on the site, please use the following form (not Twitter/Facebook/etc). I will get back to you as soon as possible.
If you’re asking “Can I buy a premade cover?” or “Will you do my formatting?” I will just tell you yes and direct you back to the shop to make your payment. If you are asking about my availability, I will point you to the site as I keep that page updated for all clients. If you’re asking for my rates or turn around times, again, I will point you to the site if it’s a common service listed. If you’re inquiring about the cost of design services not listed here, it’s difficult to project a fee but will likely be hourly-based.
My out of the office days are listed on my availability page.
Ninety percent of all inquiries are answered on my availability page, terms page, or the shop itself, and it saves you time if you check there first. If you want an idea of what the process is, head here.
The most common other inquiries I get are, 1. “Can you alter ____ on a premade cover?”, 2. “Can I add on print later to a premade cover?”, and 3. “Can you do sequels to a premade cover?”
- Yes, but there’s usually a fee. Using a different font: if you tell me ahead of time, there’s no fee. If it’s changing a model’s hair color or altering another element, that does have a fee based on my hourly rate. If you have excessive changes you want made to a premade cover, it’s likely going to be cheaper for you to buy a custom one. Premade covers are cheaper than custom ones because they’re already *done*.
- Usually. I often note on the product page if there are additional photos of the model used that would work for sequels. If there’s no mention of that, and it’s important to you to have sequel covers featuring the same character model(s), please feel free to ask and I’ll have a look.
I understand wanting to chat about projects, but please remember my time is limited and best spent on paying clients; I will not be available for a lot of back and forth about a project you haven’t hired me for unless you’re a regular client. Review my portfolio and premade cover pages to get an idea of my style and to see if it meshes with your vision.
Please note I will not pencil anyone into my schedule without a down payment; the fastest way to guarantee a spot in the queue is to order a service. If you have trouble with the shopping cart, contact me here about what you’d like to order and I’ll give you my PayPal info. If you are Canadian and would like to pay in CAD via Interac e-Transfer, contact me about what you’d like to order and I’ll send you my prices in CAD.
I normally answer email within three business days (usually fewer) however I am always unavailable weekends and Canadian holidays. Inquiries from clients go directly to my “work” folder and are not seen by me until my usual office hours. You can always check my availability page to see when I’m out of the office.
I do not accept phone calls under any circumstances.